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Identity Theft – Collection Call Settlement $39,500

Our firm recently recovered $39,500 for a North Carolina woman who was receiving collection calls regarding an account which had been taken out in her name. Despite providing some evidence of identity theft, the creditor sent her file to a collection agency. After our client told the collection agency about the identity theft, the collection agency returned the file to the creditor? What did the creditor do? They just sent the identity theft file to a different collection agency.

Shockingly, these efforts by the creditor appeared to be a completely automated practice that the creditor would automatically just send files to a new collection agency, without any investigation; even if the customer had explained that they didn’t owe a dime.

Our client received calls from multiple collection agencies, all of whom initially placed the debt as a negative record on her credit report.  Our firm filed a lawsuit alleging violations of the North Carolina Unfair and Deceptive Trade Practices Act and the North Carolina Collection Agency Act. After months of discovery, we were able to obtain a settlement for our client at mediation that compensated her for the months of aggravation and stress resulting from these collection efforts.

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